In a bid to enhance public engagement and improve grievance redressal, the Jammu and Kashmir Police launched the “Awaam Se, Awaam Ke Liye” portal today. The initiative, spearheaded by Director General of Police Shri R.R Swain, marks a significant step towards citizen-centric policing in the region.
Speaking at the launch ceremony, DGP Swain highlighted the portal’s dual purpose – addressing concerns of both citizens and police personnel. He emphasized the need for a structured and decentralized platform to manage grievances efficiently, eliminating overlaps and speeding up resolution times. The portal empowers commanding officers to track application status, forward them to relevant authorities, and receive updates seamlessly.
The “Awaam Se, Awaam Ke Liye” portal boasts user-friendly features for both complainants and the department. Citizens can lodge complaints 24/7, receive confirmation messages via SMS and email, and track progress using a unique complaint number. Additional documents can be uploaded, and closure notifications are sent upon resolution.
From the department’s perspective, the portal streamlines the entire process, with complaints electronically assigned to concerned officers who receive real-time alerts. Supervisory officers can monitor progress, ensuring transparency and accountability.
DGP Swain commended ADGP Armed J&K for suggesting the apt slogan “Awaam Se, Awaam Ke Liye” (meaning “From the people, for the people”) and expressed appreciation for the efforts of DySP IT and NIC officials in developing the portal.
The Chenab Times News Desk