In a significant move to improve public access to policing and strengthen the grievance redressal mechanism, the Delhi Police will commence a weekly ‘Thana Divas-Jan Sunwai’ program across all police stations in the national capital starting next Saturday. This initiative, directed by Lieutenant Governor Taranjit Singh Sandhu, aims to provide citizens with a direct platform to voice their complaints, suggestions, and concerns to police officials.
According to details received by The Chenab Times, the ‘Jan Sunwai’ sessions will be held every Saturday between 10:00 AM and 2:00 PM. Senior police officers, from Special Commissioners of Police down to Assistant Commissioners of Police, will be required to attend these public hearings on a rotational basis. This measure is intended to ensure that complaints are addressed promptly and efficiently, reducing the need for citizens to navigate multiple levels of bureaucracy.
Information was available with The Chenab Times that the program is designed to create a direct interface between the public and the police, fostering greater confidence in the complaint redressal system. A key feature of the initiative is that no citizen will be turned away. Police stations have been instructed to hear all complainants, irrespective of whether their issues have already been registered on the Integrated Complaint Monitoring System (ICMS). Complaints received during the Jan Sunwai sessions will be documented separately and subsequently uploaded to the ICMS. Officials have also been directed to ensure that grievances requiring further inquiry or field verification are assigned immediately and resolved within a reasonable timeframe.
Structured Grievance Redressal
The institutionalisation of ‘Thana Divas-Jan Sunwai’ is expected to provide a structured and transparent mechanism for resolving public grievances at the grassroots level. The Delhi Police has emphasized that the success of this initiative hinges on effective follow-up actions rather than merely hearing complaints. Senior officers will be responsible for ensuring that complaints are not only heard but also acted upon promptly, with time-bound inquiries and disposals mandated for all issues raised during the sessions.
The initiative follows directions from Lieutenant Governor Taranjit Singh Sandhu, who has consistently stressed the importance of accessible, interactive, and public-oriented policing to strengthen the trust between citizens and law enforcement agencies. The circular issued by Delhi Police Commissioner Satish Golcha outlines comprehensive guidelines for the program, aiming to improve public outreach, streamline grievance redressal, and bolster institutional accountability across the city.
To maximize public participation, District Deputy Commissioners of Police have been asked to publicize the initiative through police station notice boards, social media platforms, Resident Welfare Associations, and Market Welfare Associations. Station House Officers have also been instructed to ensure a citizen-friendly environment during the hearings, including proper seating arrangements and assistance desks. The Delhi Police has issued a stern warning against any casual handling or undue delay in grievance disposal, with district DCPs tasked with monitoring the implementation closely.
The program aims to address safety concerns, enhance police-public interface, and improve the accessibility of police services. By establishing this regular platform for dialogue, the Delhi Police seeks to build greater confidence in the policing system and ensure that citizen concerns are addressed effectively and efficiently.
The Chenab Times News Desk