In a move aimed at enhancing public service delivery and ensuring transparency, Deputy Commissioner Vishesh Mahajan of Doda launched the Online Grievances Redressal Monitoring System today. The web portal, accessible at www.adhbutdoda.org, allows the residents of Doda district to lodge complaints in a hassle-free and transparent manner.
This new initiative, implemented under the ADBHUT Doda program, seeks to address the concerns and aspirations of the district’s public by providing them with an efficient, effective, and time-bound platform for grievances redressal. The system enables the public to submit their complaints online, which will then be forwarded to the relevant department heads for review on a weekly basis.
To ensure prompt action, complaints related to essential services will be redressed within 24 hours by the respective agencies responsible for their delivery. This expeditious approach aims to provide the public with quick resolutions to their grievances, ensuring their satisfaction.
The Online Grievances Redressal Monitoring System is part of the larger ADBHUT Doda initiative, which strives to provide quality services to the public in a transparent and prompt manner. By launching this platform, the district administration aims to make itself accessible to every individual in the district, regardless of their position or influence.
Deputy Commissioner Vishesh Mahajan has directed all officers under his jurisdiction to address public service-related issues received through any mode in a timely and prioritized manner. This directive emphasizes the administration’s commitment to efficient and accountable governance, where the needs of the public take precedence.
The launch event for the Online Grievances Redressal System was attended by several key officials, including SSP Doda Abdul Qayoom, ADDC Doda Pran Singh, ADC Doda Dr. R K Bharti, CPO Doda Suresh Kumar, SE JSD Anil Gupta, SE JPDCL Bishan Das, ACR Doda Sanjeev Kumar, ACD Phulail Singh, DIO DIPR Doda, DSWO Doda, AO DC office Doda, CEO Doda, DIO NIC, and other concerned officers and officials.
With the implementation of this user-friendly online system, the Doda administration aims to streamline the grievance redressal process, ensuring greater accountability and promptness in addressing public concerns. This initiative marks a significant step towards efficient governance and public satisfaction, reflecting the administration’s commitment to improving the lives of the people it serves.
The Chenab Times News Desk