Two individuals have been apprehended in connection with allegedly defrauding a Delhi resident of ₹1.25 lakh by impersonating customer care executives. The arrests were made following a complaint lodged by the victim who was lured into revealing sensitive financial information.
Information was available with The Chenab Times that the incident unfolded when the complainant received a phone call from someone claiming to be from the customer care department of a financial institution. The caller insisted that there was an issue with the complainant’s account and that immediate action was required to resolve it. The accused then guided the victim through a series of steps, which ultimately led to unauthorized transactions being carried out from his bank account.
Investigators stated that the modus operandi involved phishing techniques, where fraudsters gain the trust of victims by posing as legitimate representatives of service providers. These impersonators often leverage fear or urgency to coerce individuals into divulging One-Time Passwords (OTPs), card details, or other personal and financial data. Once this information is obtained, the criminals proceed to siphon funds from the victim’s accounts.
The cyber cell of the Delhi Police, upon receiving the complaint, launched an investigation. Technical analysis and surveillance were employed to track down the perpetrators. The arrested individuals are reportedly part of a larger network involved in such online financial frauds. Authorities are examining their digital footprint and financial transactions to ascertain the full extent of their operations and if any other individuals have been targeted.
The police have also issued a stern warning to the public, urging them to exercise extreme caution when receiving unsolicited calls from individuals claiming to be from banks, financial institutions, or customer care services. They emphasized that genuine service providers rarely ask for sensitive information like PINs, CVVs, or OTPs over the phone. Citizens are advised to verify the identity of callers through official channels and to never share such details.
This case highlights the persistent threat posed by cybercriminals who exploit common service interactions to perpetrate fraud. Law enforcement agencies are continuously working to combat these sophisticated online scams, but public awareness and vigilance remain crucial in preventing such incidents. The police are likely to provide further details on the investigation and the measures being taken to prevent future occurrences.
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The Chenab Times News Desk
